FAQ

Questions about the authorised representative

The authorized representative takes responsibility for all obligations resulting from the legal framework conditions of the foreign supplier.

All obligations can be found in the Slovenian Packaging Ordinance, Waste Electrical Equipment Ordinance and Slovenian Battery Ordinance.

As your company is based outside of Slovenia, you are required by law to appoint an authorized representative based in Slovenia who will conclude a license agreement for you to discharge your packaging, batteries, or waste electrical and electronic equipment (areas of producer responsibility). As the Interzero Group, we are at your side both as an authorized representative and as a collection and recycling system for licensing – simple and legally compliant.

Foreign mail order companies without a registered office in Slovenia that deliver packaging, goods or packaged goods, electrical and electronic devices or batteries to private end consumers in Slovenia within the framework of distance selling are obliged to appoint an authorized representative in Slovenia for products placed on the market.

If you don’t sell directly to private end consumers in Slovenia, you don’t have to license the packaging. In this case, the obligation falls on your Slovenian corporate customers, who are the first to place products on this market. Please inform your (corporate) customers in Slovenia that the packaging delivered to them is not licensed. Your customers must then decide for themselves how to proceed.

Yes, you do. Licensing of packaging, WEEE and batteries for a company without a registered office in Slovenia is only possible by prior appointing an authorized representative in Slovenia, this is independent of the actual quantity you put on the market. You have the option of choosing the flat rate if the yearly quantity is less than 1,000 kg  in the packaging segment.

The authorized representative is a legal representative for your packaging, WEEE and batteries, who must assume your obligations. (You’ll find detailed information on the obligations in the next question.) Keeping in mind your obligations, we recommend that you choose your authorized representative carefully. Interzero is a partner you can trust.

In principle, any legal entity can be appointed as an authorized representative, as long as the following criteria are met:

  • Registered office in Slovenia (domestic VAT number)

 

further information

No, no matter how high the quantity you place on the market is, in Slovenia the licensing of packaging, waste electrical and electronic equipment and batteries is mandatory. If you are not based in Slovenia, you must also appoint an authorized representative.

If you have already appointed one and are still looking for a collection and recycling system, you can also conclude a license agreement with us.

You have the option of choosing the all-inclusive solutions, which are also of interest to small-scale distributors.

Yes. The regulations for the authorized representative stipulate that the authorized representative must be a  legal person domiciled in Slovenia (e.g. Packaging Regulation, Sections 14 – 17).

Subsidiary branches that are established within Slovenia, must be registered in the commercial register. However, they do not have their own legal personality. Instead, the legal entity remains the legal person behind the main office.

Yes, it’s mandatory for foreign companies without a registered office in Slovenia to appoint an authorized representative to continue licensing in Slovenia in accordance with the law.

If you added a correct email address to the system, you can go to the login page (Interzero Meldeportal: Users (interzero-austria.com) and click on ‘Forgot password?’. You’ll be able to see the first 4 characters of the email address via which you’ll receive a new password. In case this email address isn’t correct, please contact us at: podpora@interzero.si.

If you distribute packaging in Slovenia, you’ll need an authorized representative with a registered office in Slovenia.

You’ve needed an authorized representative for the licensing segments of WEEE and batteries since 2006 and 2008. Are you legally compliant?

Please refer to your authorised representative with any questions about the validity of the contract.

Please upload your documents to your customer account, or send them to us via email as PDF files. Providing us with hard copies of contractual documentation will lead to a longer processing time.

As soon as you’re an active customer of Interzero, you can access the Confirmation of Participation at any time in our online portal under the respective year and segment. 

Once you upload your Authorized Representative Contract in your customer account, and after this has been processed by our Service Team, we can send you the Licence Partner Number. You can also find it on the Confirmation of Participation in your customer account.

As a foreign company, the authorized representative will act as an intermediary between you and Slovenian EPR system, like Interzero. After concluding your Authorized Representative Contract, a licensing agreement for your required licensing area is automatically concluded with Interzero. This involves no further action on your end.

The exact provisions on contract withdrawal and cancellation are set out in our Terms and Conditions. By law, there is no right of withdrawal in the B2B sector.

Please note: If you wish to cancel your order, we will charge you the processing fees incurred. You will be refunded the amount less the processing fees. After confirmation, it can take 5-10 business days for the refund to be processed.

The authorization fee can be paid in advance. Current payment methods are: Credit card – Stripe or Invoice,

In addition, we offer purchase on account. You’ll find the terms of payment on the invoice sent to you.

Payment of the Licensing Agreement is currently only possible via invoice. You’ll receive the invoice after signing the contract.

Definitions: Who needs an authorized representative? 

In April 2021, the Packaging and Packaging Waste Regulation was adopted, which stipulates that all companies placing packaged goods on the Slovenian market that do not have a previous Slovenian supplier will become obliged to report and pay a packaging fee regardless of the quantity from 2021.

From 2006 all companies that produce, distribute or place EEE or batteries on the market of Slovenia are obliged to meet their EPR (Extended Producers Responsibility) obligations in Slovenia.

A foreign mail order company (packaging) is a foreign undertaking within the meaning of the law governing companies which, irrespective of the sales technique used, including distance communication in accordance with the rules governing consumer protection, sells packaged goods by means of distance communication directly to end-users.